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how to reboot dstv decoder
How to Reboot DStv Decoder

Are you facing issues about how to reboot dstv decoder? Don’t know how to reboot & restart dstv decoder? Is it freezing, displaying error messages, or simply not working as expected?  

We are getting so many calls about this issue. Based on our 8 years of experience, we know exactly what you need to do about DStv decoder resets and reboots. Don’t worry, we’re here to help! This article will walk you through rebooting your DStv decoder and provide troubleshooting tips for common problems. Whether you have a remote or not, we’ve got you covered. 

So, let’s dive in and get your DSTV decoder back on track! If you still face the problem after trying by yourself, call us at 073 926 4178 immediately,or drop a text on whatsapp and drop your location. Our Dstv technician near you will reach out! We have DSTV installers everywhere in South Africa.


How to Reset  DStv Decoder: Quick Guide

  • Locate the power button on your decoder.
  • Hold the power button for 10 seconds or unplug the power cable.
  • Wait a few seconds and plug it back in or press the power button.
  • Allow the decoder to start up.
  • Your DStv decoder is now reset and ready to use.

Scroll down for detailed information.

Understanding the Importance of Rebooting Your DStv Decoder

A simple reboot can work wonders for your DStv decoder, resolving many common issues without much hassle. Rebooting essentially means restarting the decoder, allowing it to clear any temporary glitches or errors that might be affecting its performance. It’s often the first step recommended by DStv customer support, and it’s worth trying before exploring other troubleshooting options.

How to reboot DStv Decoder with a Remote

If you have a remote for your DStv decoder, rebooting it is a breeze. Just follow these steps:

  1. Locate the power button on your remote control. It is usually represented by a circle with a line in the middle.
  2. Press & hold the “power button” for 5 seconds. You should see the decoder display turn off, indicating that it is shutting down.
  3. After a few seconds, press the power button again to turn the decoder back on.
  4. Wait patiently few minutes for the decoder to go through its startup process. 
  5. Once the decoder has fully restarted, check if the issues you were experiencing have been resolved.

Rebooting your decoder using the remote control is quick and convenient, and it often does the trick for resolving minor issues.

Rebooting DStv Decoder without a Remote

No remote? No problem! You can still reboot your DStv decoder by following these alternative methods:

  1. Locate the power supply cable at the back of your decoder.
  2. Gently unplug the power cable from the electrical outlet or power source.
  3. Wait for approximately 10 seconds before plugging the power cable back in.
  4. Give the decoder a few moments to power up and initialize.
  5. Once the startup process is complete, check if the issues have been resolved.

By unplugging and re-plugging the power cable, you essentially perform a “power cycle,” which can effectively clear temporary glitches and bring your decoder back to working condition.

When to Reset Your DStv Decoder

  1. Freezing or Slow Response: If your DStv decoder frequently freezes, becomes unresponsive, or experiences delays in responding to commands, a reset can help refresh the system and resolve temporary glitches.
  2. Error Messages: When your DStv decoder displays error messages that persist despite basic troubleshooting steps, a reset can help clear the error and restore normal operation.
  3. Channel Signal Issues: If you’re encountering persistent issues with specific channels, such as signal loss or audio problems, a reset may help refresh the decoder’s connection to the satellite and resolve the signal-related issues.
  4. Software Updates: Occasionally, DStv releases software updates to improve performance, introduce new features, or address known issues. In some cases, a reset may be required to fully implement these updates and ensure optimal decoder functionality.
  5. Connection Problems: If your DStv decoder is experiencing connectivity issues with other devices, such as your TV or sound system, a reset can help establish a fresh connection and resolve any compatibility conflicts.

Why Reset Your DStv Decoder?

  1. Clear Temporary Glitches: Over time, the normal operation of your DStv decoder can accumulate temporary glitches or errors. Resetting the decoder clears these temporary issues and restores it to a fresh state, often resolving minor problems.
  2. Refresh System Memory: Resetting the decoder helps refresh its system memory, clearing any residual data or processes that might be causing performance issues. This can result in improved responsiveness and smoother operation.
  3. Reestablish Connection: Resetting the decoder can help reestablish a stable connection with the satellite or other devices, ensuring a seamless viewing experience and minimizing signal-related issues.
  4. Implement Software Updates: Resetting the decoder after a software update ensures that the update is fully implemented and that any necessary configuration changes are applied. This helps you benefit from the latest features and enhancements.


Benefits of DStv Decoder Reboot Losses After Reboot
Resolves technical issues Interrupted recordings
Refreshes the system Cleared scheduled recordings
Fixes freezing or pixelation Cleared personalized settings
Updates software Cleared favorite channels
Improves overall performance Cleared viewing history
Restores proper functionality Cleared parental control settings



{Note}: Please note that the losses mentioned after reboot are temporary and can be reconfigured or set up again according to your preferences.

What will you lose after DSTV resets and reboots?

When you reset and reboot your DStv decoder, it’s important to note that certain settings and data may be affected. Here are some things you may lose or be affected by:

  1. Personalized Settings: Resetting the decoder can reset any personalized settings you have configured, such as favorite channels, parental controls, or audio/video settings. You may need to reconfigure these settings after the reset.
  2. Recordings and Scheduled Programs: Depending on the type of reset performed, you may lose any previously recorded content and scheduled recordings. It’s recommended to check if your decoder offers a backup or restore feature for recorded content before resetting.
  3. System Updates: If a system update was recently applied to your decoder, resetting it may revert the update and any associated improvements or bug fixes. In such cases, you may need to wait for the update to be reapplied after the reset.
  4. Saved Preferences: Certain preferences, such as language settings or on-screen display settings, may be reset to default values.
  5. Network and Wi-Fi Settings: If your decoder is connected to a network or Wi-Fi, the reset may remove the network settings, and you’ll need to reconfigure the connection after the reboot.

It’s important to consider these potential effects before proceeding with a reset and reboot. If you’re uncertain about the consequences or want to preserve specific settings or data, it’s advisable to consult the official documentation or contact DStv customer support for guidance.



Our Contact Informations

Phone: 073 926 4178

Facebook Page: DSTV Installations SA

Service Areas

At DSTV Installation SA, our reach spans across a broad spectrum of regions in South Africa. Some of our most sought-after service areas include:

Troubleshooting Tips for Common Decoder Issues:

  1. Decoder Not Powering On:
    • Check the power connection: Ensure the power cable is securely plugged into the decoder and the electrical outlet.
    • If the issue persists, contact DStv customer care for further assistance.
  2. Decoder Displaying Error Messages:
    • Note down the specific error code and message displayed on the screen.
    • Visit the DStv website or contact customer care, providing them with the error details.
    • They will guide you through the appropriate steps to resolve the specific error.
  3. Rescanning Your DStv Decoder:
    • Sometimes, a rescan is needed to update channel frequencies or resolve signal-related issues.
    • Refer to the user manual or visit the DStv website for step-by-step instructions on rescanning your specific decoder.
  4. Contacting DStv Customer Care:
    • If you’ve exhausted all troubleshooting options and the issues persist, reach out to DStv customer care.
    • They have dedicated DStv installers and technicians with Multichoice certification.
    • Contact us via phone, email, or live chat to address customer queries and provide solutions.

Remember, when seeking assistance from customer support, provide accurate and detailed information to help them better understand your situation and provide effective solutions.


Rebooting your DStv decoder is a simple yet powerful troubleshooting technique that can often resolve common issues. Whether you have a remote or not, the process is easy to follow and saves you time and frustration. However, in cases where the issues persist, don’t hesitate to reach out to DStv customer care for expert assistance. By combining the power of rebooting and professional guidance, you can enjoy uninterrupted DSTV viewing and a seamless entertainment experience.

For further assistance, you can contact DStv customer care at the following number: 073 926 4178.

Now, go ahead and give your DSTV decoder the reboot it deserves! Happy viewing!


Frequently Asked question:

How do I manually reboot my DStv?

To manually reboot your DStv decoder, unplug the power cable from the back, wait[ez-toc] for 10 seconds, and then plug it back in.

Is there a reset button on a DStv decoder?

No, DStv decoders usually don’t have a physical reset button. You can reboot them by unplugging and plugging in the power cable.

How do I reboot a decoder hard drive?

You can’t directly reboot the decoder’s hard drive. Rebooting the decoder itself will refresh the system, including the hard drive.

What is DStv reset?

DStv reset refers to the process of rebooting or restarting the DStv decoder to resolve technical issues or apply updates.

Is there a reset button on a DStv decoder?

No, there isn’t a reset button on most DStv decoders. The reboot process is done by unplugging and plugging in the power cable.

How can I reboot my TV?

To reboot your TV, turn it off by unplugging the power cable or pressing the power button. Wait for 10-15 seconds, then plug it in or press the power button to turn it back on.

What is the DStv standby button?

The DStv standby button, found on some remotes, puts the DStv decoder in a low-power standby mode for energy conservation while keeping it easily accessible for quick activation.

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Call The Approved accredited DStv Installer

Have you have tried all the tips above without any success? Are you still facing problem about “how to reboot dstv decoder” If that is so then maybe it is time to call an accredited DStv installer in your area. In fact, the DStv technician will perform some advanced diagnostics to identify the problem.

Call us: 073 926 4178

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