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how to reboot dstv decoder
How to Reboot DStv Decoder

Do you find yourself struggling with the process of rebooting your DSTV decoder? Are you unsure about how to go ahead and restart it properly, whether due to freezing issues or error messages appearing on screen, or simply malfunctioning as a whole?

We’ve been inundated with calls regarding DStv decoder resets and reboots, but we can reassure you that after 8 years in the industry, we know precisely what to do. Don’t fret – our helpful guide will lead you through the steps for rebooting your decoder as well as offer solutions to common issues. We’ll provide support whether or not you have a remote control handy!

Let’s tackle the issue and restore your DSTV decoder. In case you encounter any difficulty, contact us promptly at 073 926 4178 or send a whatsapp message with your location. Our skilled Dstv technician in close proximity will assist you! We have professional DSTV installers stationed across South Africa.

A Brief Guide to Resetting Your DStv Decoder

Find the power button on your decoder.

To turn off the device, press and hold the power button for 10 seconds or disconnect the power cable.

Wait for a few moments and either reconnect the device or push the power button.

Enable the decoder to initiate.

The DStv decoder has been reset and is now ready for use.

For more detailed information, please scroll down.

Comprehending the Significance of Restarting Your DStv Decoder

A quick reboot can do wonders for your DStv decoder as it can effectively address several common issues with ease. When you restart the decoder, it wipes away any temporary glitches or errors that may be negatively impacting its functionality. Typically, a reboot is the primary solution recommended by DStv customer service and should be attempted before delving into additional troubleshooting methods.

Rebooting your DStv Decoder using a Remote Control

Rebooting your DStv decoder with a remote is an effortless task. Simply adhere to the subsequent steps:

Find the power button on your remote control. Typically, it is symbolized by a circular shape with a line running through its center.

Hold down the “power button” for a duration of 5 seconds. Upon doing so, you will observe that the decoder display turns off due to it being shut down.

To switch on the decoder once more, press the power button again for a few seconds.

Please be patient for a few moments as the decoder completes its startup procedure.

After the decoder has completed restarting, verify whether your encountered problems have been remedied.

Using the remote control to reboot your decoder is a fast and hassle-free solution that typically resolves minor problems.

Restarting a DStv decoder in the absence of a remote control.

Don’t have a remote? Worry not! There are alternate ways to reboot your DStv decoder, and here’s how:

Find the power supply cable situated at the rear of your decoder.

Disconnect the power cable from its electrical outlet or source in a gentle manner.

Before reconnecting the power cable, wait for about 10 seconds.

Allow for a brief period of time for the decoder to energize and commence initialization.

After completing the startup process, verify if all concerns have been tackled.

Performing a “power cycle” by unplugging and re-plugging the power cable can successfully eradicate temporary errors, leading to the restoration of normal functioning of your decoder.

Deciding the Optimal Time to Reset Your DStv Decoder

In case of recurrent freezing, unresponsiveness or delayed response from your DStv decoder to commands, performing a reset will effectively renew the system and eliminate any temporary glitches.

If your DStv decoder continues to show error messages even after trying basic troubleshooting methods, resetting the system can aid in eliminating errors and getting back to usual functionality.

If you’re consistently experiencing problems with certain channels such as audio issues or signal loss, resetting the decoder can potentially refresh its connection to the satellite and fix any related signal problems.

From time to time, DStv launches software upgrades with the purpose of enhancing performance, presenting novel features or fixing known problems. In certain situations, a reset might be necessary in order to completely carry out these updates and guarantee an optimal functionality for your decoder.

If your DStv decoder is facing problems in connecting with other devices such as TV or sound system, resetting it can aid to establish a new connection and fix any compatibility issues.

What is the Purpose of Resetting Your DStv Decoder?

Over the course of its operation, your DStv decoder may experience temporary glitches or errors that can be resolved by resetting it. This clears any accumulated issues and restores the device to a fresh state, often fixing minor problems in the process.

Resetting the decoder aids in refreshing its system memory by eliminating residual data or processes that could be hindering performance, thereby enhancing responsiveness and promoting seamless operation.

To restore connectivity, resetting the decoder is recommended. This will promote a reliable and uninterrupted viewing encounter while reducing any signal-related complications with satellites or other equipment.

Executing Software Updates: To ensure full implementation of the software update and application of any required configurations, resetting the decoder is essential. This will enable you to derive maximum advantages from the new features and improvements.


Benefits of DStv Decoder RebootLosses After Reboot
Resolves technical issuesInterrupted recordings
Refreshes the systemCleared scheduled recordings
Fixes freezing or pixelationCleared personalized settings
Updates softwareCleared favorite channels
Improves overall performanceCleared viewing history
Restores proper functionalityCleared parental control settings



{Note}: Please note that the losses mentioned after reboot are temporary and can be reconfigured or set up again according to your preferences.

What will you lose after DSTV resets and reboots?

When you reset and reboot your DStv decoder, it’s important to note that certain settings and data may be affected. Here are some things you may lose or be affected by:

  1. Personalized Settings: Resetting the decoder can reset any personalized settings you have configured, such as favorite channels, parental controls, or audio/video settings. You may need to reconfigure these settings after the reset.
  2. Recordings and Scheduled Programs: Depending on the type of reset performed, you may lose any previously recorded content and scheduled recordings. It’s recommended to check if your decoder offers a backup or restore feature for recorded content before resetting.
  3. System Updates: If a system update was recently applied to your decoder, resetting it may revert the update and any associated improvements or bug fixes. In such cases, you may need to wait for the update to be reapplied after the reset.
  4. Saved Preferences: Certain preferences, such as language settings or on-screen display settings, may be reset to default values.
  5. Network and Wi-Fi Settings: If your decoder is connected to a network or Wi-Fi, the reset may remove the network settings, and you’ll need to reconfigure the connection after the reboot.

It’s important to consider these potential effects before proceeding with a reset and reboot. If you’re uncertain about the consequences or want to preserve specific settings or data, it’s advisable to consult the official documentation or contact DStv customer support for guidance.



Our Contact Informations

Phone: 073 926 4178

Facebook Page: DSTV Installations SA

Service Areas

At DSTV Installation SA, our reach spans across a broad spectrum of regions in South Africa. Some of our most sought-after service areas include:

Troubleshooting Tips for Common Decoder Issues:

  1. Decoder Not Powering On:
    • Check the power connection: Ensure the power cable is securely plugged into the decoder and the electrical outlet.
    • If the issue persists, contact DStv customer care for further assistance.
  2. Decoder Displaying Error Messages:
    • Note down the specific error code and message displayed on the screen.
    • Visit the DStv website or contact customer care, providing them with the error details.
    • They will guide you through the appropriate steps to resolve the specific error.
  3. Rescanning Your DStv Decoder:
    • Sometimes, a rescan is needed to update channel frequencies or resolve signal-related issues.
    • Refer to the user manual or visit the DStv website for step-by-step instructions on rescanning your specific decoder.
  4. Contacting DStv Customer Care:
    • If you’ve exhausted all troubleshooting options and the issues persist, reach out to DStv customer care.
    • They have dedicated DStv installers and technicians with Multichoice certification.
    • Contact us via phone, email, or live chat to address customer queries and provide solutions.

Remember, when seeking assistance from customer support, provide accurate and detailed information to help them better understand your situation and provide effective solutions.


Rebooting your DStv decoder is a simple yet powerful troubleshooting technique that can often resolve common issues. Whether you have a remote or not, the process is easy to follow and saves you time and frustration. However, in cases where the issues persist, don’t hesitate to reach out to DStv customer care for expert assistance. By combining the power of rebooting and professional guidance, you can enjoy uninterrupted DSTV viewing and a seamless entertainment experience.

For further assistance, you can contact DStv customer care at the following number: 073 926 4178.

Now, go ahead and give your DSTV decoder the reboot it deserves! Happy viewing!


Frequently Asked question:

How do I manually reboot my DStv?

To manually reboot your DStv decoder, unplug the power cable from the back, wait[ez-toc] for 10 seconds, and then plug it back in.

Is there a reset button on a DStv decoder?

No, DStv decoders usually don’t have a physical reset button. You can reboot them by unplugging and plugging in the power cable.

How do I reboot a decoder hard drive?

You can’t directly reboot the decoder’s hard drive. Rebooting the decoder itself will refresh the system, including the hard drive.

What is DStv reset?

DStv reset refers to the process of rebooting or restarting the DStv decoder to resolve technical issues or apply updates.

Is there a reset button on a DStv decoder?

No, there isn’t a reset button on most DStv decoders. The reboot process is done by unplugging and plugging in the power cable.

How can I reboot my TV?

To reboot your TV, turn it off by unplugging the power cable or pressing the power button. Wait for 10-15 seconds, then plug it in or press the power button to turn it back on.

What is the DStv standby button?

The DStv standby button, found on some remotes, puts the DStv decoder in a low-power standby mode for energy conservation while keeping it easily accessible for quick activation.

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Call The Approved accredited DStv Installer

Have you have tried all the tips above without any success? Are you still facing problem about “how to reboot dstv decoder” If that is so then maybe it is time to call an accredited DStv installer in your area. In fact, the DStv technician will perform some advanced diagnostics to identify the problem.

Call us: 073 926 4178

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